---
title: Refund Criteria by Service
description: Refund Criteria by Service for PrologMobile
---

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2. [Frequently Asked Questions](https://info.prologmobile.com/frequently-asked-questions?hsLang=en)

# Refund Criteria by Service

## This table shows the critical field that, if returning unknown, automatically refunds the whole transaction.

| **Check Name** | **Critical Field** | **Triggers Refund** |
| --- | --- | --- |
| Block List | Block List | Unknown |
| FMIP (Apple Only) | FMIP | Unknown |
| iCloud Lost Mode (Apple Only) | iCloud Lost Mode | Unknown |
| Sim-Lock (Apple Only) | Sim-Lock | Unknown |
| Knox (Samsung Only) | Knox | Unknown |
| Apple Config (Apple Only) | Apple Config | Unknown |
| Australia Block List | Australia Block List | Unknown |
| MDM (Apple Only) | MDM | Unknown |
| MPN (Apple Only) | MPN | Unknown |
| Apple | Carrier | Unknown |
| Apple NextTether | Carrier | Unknown |
| Samsung | Carrier | Unknown |
| LG | Carrier | Unknown |
| Google | Carrier | Unknown |
| Motorola | Model | Unknown |
| ZTE | Model | Unknown |
| OnePlus | Model | Unknown |
| Find My Mac | Find My Mac | Unknown |
| Device Identification | Device Identification | Unknown |
| MacBook iCloud Lost Mode | MacBook iCloud Lost Mode | Unknown |
| MacVerify ID Pro | MacVerify ID Pro | Unknown |
| Samsung Model (U/ U1) | Samsung Model | Unknown |
| Make/Model | Make/Model | Unknown |
| Serial Number to IMEI (Apple Only) | Serial Number to IMEI | Unknown |
| IMEI Validator | IMEI Validator | Unknown |
| SIM Info | SIM Info | Unknown |
| EID | EID | Unknown |
| Device Technologies | Device Technologies | Unknown |
| Apple Warranty (Apple Only) | Apple Warranty | Unknown |
| Apple Model (Apple Only) | Apple Model | Unknown |
| Apple Refurbished Replacement (Apple Only) | Apple Refurbished Replacement | Unknown |

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