---
title: Processing Serial Numbers in PrologMobile Services
description: Which services work with serial numbers?
---

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2. [General](https://info.prologmobile.com/general?hsLang=en)

# Processing Serial Numbers in PrologMobile Services

## PrologMobile offers support for serial numbers, especially valuable for non-cellular devices such as WiFi-only iPads, MacBooks and Wifi-only Apple Watches

 

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### ✅ **Supported Device Types and Brands**

| **Device Type** | **Supported Brands** | **Key Services Available** |
| --- | --- | --- |
| Phones & Tablets (WiFi-only) | Apple, Samsung | FMIP, MDM, Apple, MPN, Apple Warranty |
| Laptops (e.g., MacBooks) | Apple | MacVerify ID Pro, Find My Mac, MacBook iCloud, MDM |
| Tablets (WiFi-only) | Apple | Serial-to-IMEI |

---

### 🔍 **Services That Accept Serial Numbers**

Several of our OEM-focused services are enabled to accept **serial numbers** as valid input. These include:

### **Apple**

- **Apple**– make, model, color, memory, simlock, intended carrier, serial, IMEI2,
- **FMIP** – Find My iPhone status ON or OFF
- **MDM**– Mobile Device Management status ON or OFF
- **MPN** – Marketing Part Number
- **Warranty** – Active status and expiration
- **Serial-to-IMEI Converter**

### **Samsung**

- **OEM Details**
- **Samsung Knox Status**

### **MacBook**

- **Device Identification** – model, configuration, production year
- **Find My Mac (FMM)** – Lock status for resale and trade-in readiness
- **MacVerify ID Pro**
- **MacBook iCloud**
- **MDM**

---

### ⚙️ **Cascading Call Flow (CCF) Support for Serials**

PrologMobile’s **Cascading Call Flows** can be configured to accept serial numbers, including the preconfigured **High Volume Flow (Service #3000)**. This allows users to run multiple checks in sequence using only a serial number via:

- **UI Input**
- **API Integration**

We can also tailor custom CCFs to optimize workflows for specific client needs — including WiFi-only device detection, model normalization, or serial-to-IMEI mapping when needed.

---

### 🛑 **Limitations: GSMA Blocklist**

The **GSMA blocklist** requires an IMEI and does **not** support non-cellular (serial-only) devices. Any checks for stolen or blacklisted status must be performed on devices with IMEIs.

---

### 📬 **Recommended Workflow**

1. **Input Serial Number** through UI or API.
2. Use **Apple OEM**, **Samsung OEM**, or **MacBook Identification** service based on device type.
3. Optionally, run through **Cascading Call Flow 3000** for bundled data return.
4. If needed, contact support for **custom CCF logic** or use-case optimization.

---

### 🧠 **Example Use Cases**

- Validating WiFi-only iPads for trade-in or insurance claims.
- Checking FMIP/MDM lock status on MacBooks prior to resale.
- Identifying configuration and warranty status for refurbished inventory.
- Automating workflows where only serial numbers are available.

---

### 💬 **Need Help or a Custom Integration?**

If you’d like to see a sample response or request a tailored CCF for serial-only workflows, reach out to our support or solutions team (support@prologmobile.com). We’re happy to configure a solution that aligns with your business processes.

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