Frequently Asked Questions

• How To Change Your Password
• Samsung / Android Sim Lock Status
• Unlocking Devices
• Carrier Information for Samsung / Android Devices
• FMM - Find My Mac
• Blocklist
• Network Status Check
• Cost of Calls That Do Not Return Data
• Account - Enable or Restrict Available Calls
• User Management
• Account Payment
• Determining Which Calls To Make
• Accessing Data
• Usage Review
• Discrepancies with FMiP and MDM Status
• What is PIB?
• Canada Open Status
• How long does it take to get access to the IMEI Analytics data?
• How many different data points per IMEI does PrologMobile provide?
• How long do I have to wait to get my data?
• Can I decide which data I want to access, or do I get the same data for each device all the time?
• Can I get data for multiple devices in one query, or do I need to run each device separately?
• Is there a limit to how many device queries I can run in a day, week or month?
• Is your IMEI Analytics data limited to specific OEMs, brands or models?
• Will your API work with all tech stacks, or only specific ones?
• Do you provide support to assist with our API integration?
• Can we access your API through a third party?
• What countries and carriers are covered with Device Compatibility data?
• What technologies are covered with Device Compatibility?
• How can I use Device Compatibility data?
• How does Device Compatibility impact the environment?
• What does Device Compatibility data look like?
• Can I use Device Compatibility by itself? Can I buy this product separately or do I need to buy other data too?
• Can I use SIM Type Data by itself? Can I buy this product separately or do I need to buy other data too?
• Is SIM Type Data available from both your API and your UI access methods?
• How long does it take to get the SIM Type Data?
• What SIM Type Data points do you provide?
• Can I use MacBook Data by itself? Can I buy this product separately or do I need to buy other data too?
• Is MacBook Data available from both your API and your UI access methods?
• How long does it take to get MacBook Data?
• How many data points per MacBook can you provide?
• What is a PhoneSpection® Report?
• How are PhoneSpection Reports utilized?
• How long does it take to generate a PhoneSpection Report?
• What data is contained on a PhoneSpection Report?
• How long does it take to generate a PhoneSpection Reports?
• What data is contained on a PhoneSpection Reports?
• Can I get PhoneSpection Reports for multiple devices at the same time, or do I have to input each IMEI one at a time?
• In what format will I receive a PhoneSpection Report?
• Are PhoneSpection Reports limited to specific OEMs or models?
• How can I access your data?
• Where do you get your data from?
• Why should I choose PrologMobile?
• What products do you offer?
• How long have you been doing this?
• Does PrologMobile block / lock / unlock phones?
• Apple vs Android "Carrier" (and SIM-Lock)